Frequently Asked Question
Yes, you can, as long as it hasn’t been shipped yet.
We accept Paypal, Visa & Master Credit Cards, and wire transfers. Paypal is highly recommended.
Yes, of course. For your convenience, we also accept the following payment methods: Western Union and Money Gram. Don’t hesitate to get in touch with Support@auhwafo.com with your request or sales inquiry. We will respond to your email query within 1 working day.
Once you have placed an order, you should not change your billing or shipping address information. However, if you want to make a change, please contact our Customer Service at support on our home page as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will ship it to the new address; however, if the package has already been shipped out, who will not change what will not change the shipping information while in transit.
Once your payment has been received, we will send you a notification email about the order.
We have USPS, UPS, EMS, DHL, FedEx, Aramex, Postal Service, etc.
No, we are a factory that offers wholesale business & drop-shipping. We do not offer free shipping. You can select any shipping method available.
If the item is in stock, we will ship it out within 2 working days. If not, we may need 1-7 days to prepare for that.
It depends on the shipping method you choose. For expedited shipping, 5-10 business days.
Once the tracking number is available, we will email to inform you, and you can track it online by accessing the website of the relevant delivery company.
It’s the buyer.
Usually, we’ll declare a lower (as your remark) value of your package or split it into several packages to ship.
Return or cancellation policy with cooling off period (a time-frame in which the customer may return the goods they have purchased without any explanation) within 14 days of delivery. The buyer is responsible for all shipping costs incurred. If the consumer causes the return, a consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. The refund (payment fee included, shipping fee not included) will be done within 7 business days. If the goods received are damaged or not correct due to our reasons, and the consumer is not required to bear the shipping fee for this reason. No restocking fee is to be charged to the consumers for the return of a product. A full refund (payment fee included) will be done within 7 business days. Before you make a return, don’t hesitate to contact our service at first, your kindly understanding and cooperation will be highly appreciated. Email: support@auhwafo.com After-sales service time：GMT +8: AM 8:00-18:00PM
We are sorry that the item is defective, and we will actively deal with such incidents. However, we also need your help. First: If the item is defective, please notify us within 30 days of delivery. Second: please shoot the picture of the defective item, and then send the picture to us by email so that I could submit them to our Technical Director. After she checks and agrees, we will add the news to your next order for free. Third: if we could not Identification. All items must be returned in their original condition to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs incurred. But to compensate for the loss of customers, through our assessment, we will give you some more discounts on the next order.